How To Increase Sales Using Live Chat
Provide Real Time Customer Support
Using Live Chat will help increase sales as the response times are much quicker than the typical way of contact such as Email and Social Media.
Using Live Chat To Improve Customer Satisfaction
Using Live Chat can improve customer satisfaction as you can converse in real time, swiftly.
The reason for this is simple…
Customers don’t like to be kept waiting for your product or service.
As you can see from the image above, Live Chat takes around 2 minutes to reply whereas both Social Media and Email are around the 7+ hour mark.
Provide Real Time Customer Support
Using Live Chat will help increase sales as the response times are much quicker than the typical way of contact such as Email and Social Media.
Ease of Use For Customers
Using a Live Chat is easy to use. It is usually placed at the bottom right of the page. Where it will then ask you if you need any help.
This will then pass you onto someone to attend to your needs with an immediate response.
If you would like Live Chat implemented on your website, talk to us via our live chat, email, social media or phone today!
2019